FAQ & Help
Placing order
Silverfied is a trusted razorpay business, and provide easy checkout with it's zecpe software. Simply add to cart, apply any valid coupon, enter your details and mode of payment to place an order.
Shipping
Our shipping process is coordinated and well managed which makes it possible for us to ship within 48 hours from placing order. Some pin codes may suffer delay due to one ground service, however we assure and take credibility for delivery of each order.
For more details kindly visit - https://silverfied.in/pages/faq-help
Online orders
FAQ
Use this text to share information about your product or shipping policies.
What are the shipping methods available?
We have multiple shipping partners. We generate orders with the fastest and most reliable option available for your pincode. Our shipping partners Shiprocket, Delhivery, E-kart, Amazon shipping, DTDC are trustworthy and provide support required. Don't worry we have a long time relation with delivery companies which helps us assure on time arrival of your order.
How long does shipping takes?
Our shipping process is coordinated and well managed which makes it possible for us to ship within 48 hours from placing order. Some pin codes may suffer delay due to one ground service, however we assure and take credibility fro delivery of each order.
Do you provide express shipping?
We try our best to deliver all orders via express delivery, however if customer needs a faster way, you can contact us directly and ask for escelation.
* customer will bear additional charges, if any *
Is my order insured?
We have opted for shiprocket secure package, so you do not have to worry about any losses.
How will i receive updates on my order?
Mail and text - Once order is placed, you will receive a mail and text message with an order ID, which will be used for tracking order or any shipment related query,
Prepaid - orders are shipped as soon as received without any further confirmation. In case of insufficient information our team will contact for updates required.
COD - An address and order confirmation call can be expected in cash on delivery for a smoother shipping experience.
Further tracking link and updates are received via automated whatsapp number registered with our company.
How do i track my order.
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What Payment Methods Are Accepted?
We provide secure online payments of all forms and Cash on delivery ( COD ) option too. Happy shopping 🛒
Payment related query.
In case of any payment failiure or gateway related query you can directly call us or whatsapp us with the transaction ID and we will help you resolve it.
How do i place an order?
- You can scroll through our collections and categories to add the product you like to your cart. Provide your shipping address and select a payment options to complete the order.
- You can also place the order on call 9873540539 or whatsapp on 9811945925.
How can i cancel my order?
Cancellation needs to be done within 24 hours from placing the order, as you may have to cover shipping charges if order is shipped. Whatsapp or call us for cancellation.
What is your return policy?
You can return or exchange any purchase within 7 days after your item has been mark delivered. The customer will have to bear the return charges.
For returns or exchanges mail us on
Support@silverfied.in
For a faster experience you can whatsapp us on 9873540539.
What are the materials used in jewelery?
Base material - All our jewelery is made of 925 purity silver. We do not compromise in quality and safety, hence there is no mixing of nickel.
Stones/pearls - We only use AAA+ ethically sourced cubic zirconia or synthetic water pearl to ensure a long shining.
Plating - All the products except single stones, are either electroplated with rhodium or 14k gold to ensure it's longevity.
In store
FAQ
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Payment modes
We accept cash and all forms of online payment modes in store.
Are all online products available in store?
Yes, almost all the products are available in store, if available online. for your convenience we have added a check in store button at bottom of each product on product page which gives a live update on availibility.
What all services / piercings are available
How to reach the store?
- Nearest metro station - Delhi vishvavidhyalaya, yellow line.
- Adjacent stores = Incense, manyavar.